Refund policy


RETURNS & EXCHANGES

We hope you love your Rosa Paloma piece. If something isn’t quite right, here’s how returns work:

Australian Orders

  • Returns accepted within 14 days of delivery

  • Items must be unworn, unused and in original condition

  • Customers are responsible for return shipping

  • Original shipping costs are non-refundable

Full-price items: refund, credit note or size exchange
Sale items: credit note or size exchange only
Final Sale items: no returns (unless faulty under Australian Consumer Law)

Exchanges

We offer size exchanges for the same item only, subject to availability.
If your size is unavailable, a refund or credit note will be issued where eligible.

Email us before returning your item at rosapalomastore@gmail.com.

Vintage Silk Pieces

Our vintage silk garments are made from pre-loved fabrics.
Small imperfections are part of their character and are not considered faults, as outlined in each product description.

International Orders

At this time, we do not accept returns or exchanges on international orders.
Please review sizing and product details carefully before purchasing.

International Shipping & Duties

International shipping rates include a contribution toward import duties and tariffs that Rosa Paloma pays on your behalf for select countries.
This helps avoid unexpected charges on delivery.

Return Address (Australia)

48 Valdora View
Valdora QLD 4561
Australia

We recommend using a trackable service, as we can’t be responsible for parcels lost in transit.